Appointments

Configure Appointment Details

How to book

We now triage appointment requests for urgent and routine problems.

Requests for an appointment can be submitted from 8am Monday to Friday, until we have reached capacity.

You will need to complete an online form with brief information about the problem. 1 form per problem. You can do this via:

    • NHS App - select "services" and then "contact your GP about a health problem"
    • The online form: here
    • Our reception team can assist those who need help completing the form - either telephone 0115 9633676 or call into the surgery

Your request will then be reviewed and you will either be offered an urgent or routine appointment with an appropriate healthcare professional.

Where an appointment is not required, you may be sent advice regards to self referral or self care. Occasionally, you may be asked to attend the Emergency Department if necessary.

(*not for nurse/healthcare assistant appointments)

 

 

TRIAGE

Think Pharmacy First

 
The Pharmacy First scheme is an NHS service that allows patients to get quick advice, treatment, and (where appropriate) NHS-funded medication directly from a community pharmacy, without needing to see a GP first.
 
Pharmacy First enables trained community pharmacists to assess and treat certain common conditions and, if clinically appropriate, supply prescription-only medicines under the NHS.
 
Patients can:
  • Walk into a participating pharmacy, or
  • Be referred by the GP practice or NHS 111
 
Conditions covered
  • Sinusitis
  • Sore throat
  • Earache
  • Infected insect bites
  • Impetigo
  • Shingles
  • Uncomplicated urinary tract infections (UTIs) in women
 
How do patients benefit?
  • Faster access to care - No need to wait for a GP appointment for minor conditions.
  • Convenient locations and opening times - Many pharmacies are open evenings and weekends.
  • Expert advice - Pharmacists are highly trained medication specialists.
  • Treatment where needed - Patients may receive NHS-funded medication straight away.
  • Reduces pressure on GP services - Allowing GPs to focus on more complex or urgent health needs.
 
Is there a cost?
The consultation is free on the NHS. Usual prescription charges apply, unless the patient is exempt
 

PF

Signposting when at capacity

When we reach capacity for urgent care, you will be signpost to access an alternative health service - this would include local pharmacy, GP Out of Hours, Accident & Emergency, or Walk In Centres / Urgent Treatment Centres.

Walk In Centres / Urgent Treatment Centres

Nottingham Urgent Treatment Centre
📍 Seaton House, City Link, Nottingham, NG2 4LA, United Kingdom

Newark Hospital
📍 Newark Hospital, Boundary Road, Newark, Nottinghamshire, NG24 4DE, United Kingdom

Ilkeston Community Hospital

📍 Heanor Road, Ilkeston, Derbyshire, DE7 8LN, United Kingdom

How to cancel an appointment

You can easily cancel an appointment via:

  • NHS App
  • Send us an online message - click here.
  • Online website SystmOne
  • Call the surgery on 0115 9633676

Late For Your Appointment

Please attend your appointment on time.

Please let us know if you are running late. If you are late, you may have missed your appointment and will need to rebook it.

Home Visits

If you need a home visit, please request this before 11:00. A GP will contact you to discuss your symptoms, and authorise a visit if necessary.

You may also be visited at home by a community nurse if you are referred by your GP.

You may only request a home visit if you are housebound or are too ill to visit the practice.

Extended Access

Routine appointments are available Monday to Friday, 6:30pm and 8pm.

If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.

NHS App

Download the FREE NHS app!

It has a host of very useful options tailored for your health needs.

The app is owned and run by the NHS. It is safe and secure.

Download it today at:
www.nhs.uk/nhs-services/online-services/nhs-app 

NHS App

Your NHS Number

Find your NHS number online at:

www.nhs.uk/nhs-services/online-services/find-nhs-number


Use this service to get your NHS number. Your NHS number is a 10 digit number, like 485 777 3456.

You do not need to know your NHS number to use NHS services, but it can be useful to have it.

NHS Number
Page last reviewed: 25 February 2026
Page created: 13 July 2020