Appointments

Configure Appointment Details

How to book

We now triage appointment requests for urgent and routine problems.

Requests for an appointment can be submitted from 8am Monday to Friday, until we have reached capacity.

You will need to complete an online form with brief information about the problem. 1 form per problem. You can do this via:

    • NHS App - select "services" and then "contact your GP about a health problem"
    • The online form: here
    • Our reception team can assist those who need help completing the form - either telephone 0115 9633676 or call into the surgery

Your request will then be reviewed and you will either be offered an urgent or routine appointment with an appropriate healthcare professional.

Where an appointment is not required, you may be sent advice regards to self referral or self care. Occasionally, you may be asked to attend the Emergency Department if necessary.

(*not for nurse/healthcare assistant appointments)

 

 

AccuRx

Frequently Asked Questions about the changes to appointment system - August 2025

We appreciate this is a significant change, and appreciate your patience and kindness. Here are some replies to Frequently Asked Questions:
 
Q: How do I find the form?
A: Visit our website www.torkardhill.co.uk and click “Submit appointment request”
OR Use the NHS App – tap “Services” to get started.
 
Q: What if I don’t have internet or struggle with forms?
A: Don’t worry – you can still call us! Our reception team is here to help and will complete the form for you.
 
Q: What happens after I submit a medical query?
A: A team member will respond within 2 working days – often same day. Urgent issues will be prioritised. We might ask for more information if needed.
 
Q: What if I have more than one issue?
A: Please complete one form per issue. This helps us understand each problem better and offer the right care.
 
Q: Do I need a special login or app to use the system?
A: No special login needed! 🙌
If you're using the website, just enter your name and date of birth.
Using the NHS App? You're already good to go - no extra permissions required.
 
Q: When can I submit a request?
A: You can submit appointment requests Monday to Friday from 8am, during working hours – or until we reach capacity for the day.
 
Q: Can I choose which clinician I see?
A: Yes – there’s a space to let us know your preference. We’ll do our best to accommodate, depending on availability.
 
Q: Why are we making this change now?
A: NHS England has mandated all practices to adopt this system by October

How to cancel an appointment

You can easily cancel an appointment via:

  • NHS App
  • Send us an online message - click here.
  • Online website SystmOne
  • Call the surgery on 0115 9633676

Late For Your Appointment

Please attend your appointment on time.

Please let us know if you are running late. If you are late, you may have missed your appointment and will need to rebook it.

Home Visits

If you need a home visit, please request this before 11:00. A GP will contact you to discuss your symptoms, and authorise a visit if necessary.

You may also be visited at home by a community nurse if you are referred by your GP.

You may only request a home visit if you are housebound or are too ill to visit the practice.

Extended Access

Routine appointments are available Monday to Friday, 6:30pm and 8pm.

If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.

NHS App

Download the FREE NHS app!

It has a host of very useful options tailored for your health needs.

The app is owned and run by the NHS. It is safe and secure.

Download it today at:
www.nhs.uk/nhs-services/online-services/nhs-app 

NHS App
Page last reviewed: 07 August 2025
Page created: 13 July 2020