Chaperone
We encourage patients to ask for a chaperone for any examination by medical staff, if you feel it necessary. If you wish to have a chaperone during a consultation or examination, please ask your doctor, nurse or a member of the reception staff and they will arrange this for you.

The Protection and Use of Patient Information
You will only be asked for information about yourself in order that you can receive proper care and treatment. This information together with details of your care is kept in your patient records.
You have the right of access to your health records.
Anyone working at the practice and in the NHS as a whole has a legal duty to keep information about you confidential. Information about you is only disclosed when you have given express permission, for example, to allow your doctor to complete insurance or other types of reports. From time to time NHS auditors carry out routine checks of practice records and it may be necessary to verify details from patient records. Such checks are carried out in accordance with strict protocols agreed with the Local Medical Committee. Your confidentiality will be maintained at all times during any such audit.
If you have any concerns or objections about your records being inspected for these purposes please notify the practice. Yours wishes will be respected.

Patients Charter

What we will provide:-

• A wide range of medical services of high standard which are easily accessible.
• Sufficient appointments for the needs of all our patients.
• An appointment to see you within 3 working days and on the same day when deemed necessary (allowance to be made on Doctors holidays, illness or being called out to an emergency).
• Full information about our services and the way they are organised.
• Privacy during your consultations, confidential record keeping, and respect for your opinions about the treatment we offer.
• A sensitive and quick response to any complaints about our service.

What we expect from patients:-

• Courteous behaviour towards partners and members of staff at all times.
• Responsible use of our services, both during the day and out-of-hours.
• Respect for the needs of other patients (for example: by keeping evening appointments for those who work during the day).
• Recognition of the limits of our responsibilities (for example: we do not deal with dental problems).
• That our premises are treated with respect.
• If you are unable to keep an appointment please telephone surgery in advance in order that another patient can be given an appointment and the doctor’s time is not wasted.
• We are not an emergency centre and a G.P. is not always on the Premises.
• We reserve the right to refuse treatment for patients who are abusive.

WE WILL NOT TOLERATE VERBAL ABUSE OR VIOLENCE OF ANY KIND TOWARDS ANY MEMBER OF STAFF.